CosmicX STAFF HANDBOOK

Last Updated: April 18th, 2023

Handbook Changes

[Apr 10 2023]
— Removed all commands related to checking for lag
— Trial-Mods may be promoted 1 month after they join the team instead of 3 weeks after
— Moved the table of contents to a drop down like this

[Apr 15 2023]
— Changed all Edawg878 references to CosmicX

[Apr 18 2023]
— Updated 80% of SEC2 Staff Standards & Rules
— Updated SEC6 Discord Commands with new slash commands
— Updated the staff commands table
— Fixed typos
— Added an explanation on how /punish works

[May 6 2023]
— Added a resignation section that shows you how to resign
— Fixed formatting errors

Table of Contents

— SEC1 Introduction
— SEC2 Staff Standards & Rules
— SEC3 Staff Hierarchy
— SEC4 In-Game Commands
— SEC5 Grief Protocols
— SEC6 Discord Commands

SEC1 Introduction

Welcome to the CosmicX Staff Team!

If you have been sent this link by one of our staff then your application has been reviewed and you have been seen fit for the position of moderator. After your first training session, you should receive this handbook. In this handbook, you will find all you will need as a staff member! Being a moderator is tough work and we understand if you don’t always know what to do, especially as a newbie. This handbook will guide you through your first few days, weeks or even months! Still unsure? Ask an admin, the president, or the vice president for help!

SEC2 Staff Standards & Rules

As a staff member, you are a direct representation of the server.

We ask that everyone conducts themselves in a respectful way – to both players and other staff. If you portray yourself in the best light possible it reflects well on not only the team but yourself as well.

ALL STAFF MEMBERS MUST POSSESS THE 3 A’S.

Abuse
Abuse of any kind is not allowed, and can earn you a demotion from your rank. An example would be false muting / banning a player you don’t like. Abuse can also mean not holding your friends accountable. If you are aware of any rule breaking and do not act accordingly just as you would with any other player.

Unprofessionalism
Arguing, fighting, or verbally abusing another player or staff member is not allowed. You help represent the integrity of the server, so we ask that you try to be nice and helpful in all situations. If somebody is attempting to start an argument with you or is berating you in chat, don’t respond with something rude of condescending, and do not act by emotion, be logical, take your time, and be the bigger person.

Activity
We understand that sometimes you have to be away for long periods of time. We do, however, expect you have a minimum of 7 hours per week. Report any 3 or more day absence in the channel on Discord. If we find that you are frequently dipping below these hours without notice, or as we like to call it, going red, you may be asked politely to become active again. If you fail to meet this requirement for two consecutive weeks without notice, it may result in a demotion to the rank below. Being offline for 7 or more days without notice will result in a removal from the team.

Resignation

We also understand that life gets busy and circumstances can change. If you need to resign from your position on the staff team, we ask you follow the guidelines below.

• Trial Moderators: Please give at least 1 week notice of your resignation.
• Moderators Please give at least 2 weeks notice of your resignation.

We appreciate receiving a notice period as it helps us plan for possible replacement and ensure a smooth transition. If you are unable to provide the required notice, please let us know as soon as possible. To resign, please send a message to the Admin of Staff or President. In your resignation message, please include the following information:

• Your full username on the server
• Your staff position on the server
• The reason for your resignation (optional, but recommended)
• The date of your last day as a staff member

Please note that you will be expected to complete any outstanding duties and responsibilities until your last day as a staff member.

Confidentiality
We ask that anything that happens in staff channels, in-game staff chat, or spy messages be kept private and out of the eyes of regular players.

Being Overwhelmed
Don’t be afraid to ask for help. You can ask an admin if you are unsure what to do. It is better to take your time then acting irrationally.

SEC3 Staff Hierarchy

All Staff Rank Descriptions (In order of seniority)

Department	Description
President	Chief executive of the server, in charge of all things server-related: staff, rules, development, events etc.
Vice-President	Helping the President as their right hand helper, first in line to the Presidency.
Staff-Admin	Hiring, dismissing mods, monitoring playtime and dealing with staff complaints and player reports.
Rules-Admin	Review rules, propose updates to the punishing system and rule changes, deal with appeals for punishments and reports.
Development-Admin	Manage the upkeep of all the servers in the technical sense and deals with player reports.
Events-Admin	Run events for the server, come up with new feature ideas for the President and Development-Admin, oversee advertising and the build-team, and deal with player reports.
Moderator	Tasked with managing the integrity of the server, including keeping an eye out for rule breakers, as well as keeping the chat in order. They should be focused on being helpful and courteous to all people in all interactions.
Trial-Moderator	They are new to the staff team, and are tasked with being helpful and surveying the chat for rulebreakers. If they exceed expectations and show they can be a valuable asset to the staff team, they may get promoted 1 month after they become Trial-Moderator.

SEC4 In-Game Commands

CHAT COMMANDS & BUTTONS

/sc [message] or /staffchat	In game staff chat. This chat is not to be mentioned or shared.
/staff	Shows all online staff.
/spy	Enables/Disables social spy. Social spy allows you to see private chats such as local/msg. This chat is not to be mentioned or shared.
	This button is to the left of every chat message in game. Click it to delete the message from chat.

TELEPORT COMMANDS

/tpo [player]	Teleports you to any player whilst bypassing /tptoggle.
/tptoggle	Allows you to enable/disable player’s access to teleporting to you.
/vanish	Toggles if players are able to view you online the server. You will appear invisible to the regular players eye.

BEFORE PUNISHING

/co inspect	Allows you to inspect who placed/destroyed a certain block, who removed/added to a chest and who wrote a sign.
/history [player]	Shows the targeted players past warns/punishments.
/alts [player]	Shows all accounts on the same IP as the targeted player.
/invsee [player] or /echest [player]	Shows the inventory or enderchest of the targeted player.

/PUNISH

/punish [user] [reason]

All punishments are to be given using the /punish command. When inputting the reason, use a key word or the rule code.

How does /punish work?

Step 1	Staff member sees a rule being broken and identify what it is, for this example we will use excessive swearing and Notch as the rule breaker.
Step 2	Staff member does /punish Notch excessive swearing
Step 3	The punish system takes the key words "excessive" and "swearing" and looks them up in the rules database.
Step 4	The punish system finds that "excessive" and "swearing" match rule 1a the most. (Steps 1-3 are skipped if you just enter the rule ID)
Step 5	The punish system matches what punishment matches rule 1a e.g a mute or ban.
Step 6	If the player has already had a punishment on this particular punishment type, their punishment will start higher than if they have never been punished before.
Step 7	The punish system punishes the player for the designated time period.

You can find the CosmicX rules by typing /rules (page) or by using /punishid while in game, or click the button below.
Click the punishments button to see punishment situations and senarios.

SEC5 Grief Protocols

DETERMINE THE PLAYER

/co inspect

This command toggles your left/right click to show which player has placed/broken the griefed blocks. It also provides information on items being removed/added to a chest.

As a moderator, you are not qualified to punish for griefs.
Do not report a grief unless the owner of the build reports it to you.
You must report to an Admin+ and they will take the following protocols.
Encourage the player to make a ticket on the discord.

GRIEF COMMANDS

/co lookup [radius:max is 250] [time:max is 1month]	This command determines who has broken/placed the griefed blocks in the area. If there is no information, the grief is unfortunately too old to fix.
/punish [user] 5a/grief [amount of blocks]	This command punishes the targeted user. You can determine the amount of blocks through /co lookup.
/co rollback [username] [radius:120] [time]	This command rolls back the targeted area. Try to center yourself in the middle of the grief before running the command.

BLOCK BREAKDOWN

0 - 300

300 - 2k

2k - 6k

6k - 15k

15k - 25k

25k - 40k

40k - 60k

60k - 80k

80k - 100k

100k - 125k

125k - 150k

150k - 200k

200k - 400k

400k +

Warning

1d ban

3d ban

1w ban

2w ban

3w ban

4w ban

6w ban

8w ban

12w ban

14w ban

18w ban

22w ban

24w ban

SEC6 Discord Commands

Moderating the discord server is just as important as moderating the minecraft server.
You should familiarise yourself with these commands as they are different from the others you have learnt previously.
It is always best to be prepared!

DISCORD COMMANDS

When punishing a player on the discord:
Use Dyno Bot's slash commands the #commands channel in the ‘Staff’ category.

/modlogs [user]	Shows the targeted user’s past warns/punishments on the server.
/warn [user] [reason]	Use for a players first offense.
/mute [user] [time] [reason]	Use if the player has continued offense.

TIME DETERMINATION

	1st time	2nd time	3rd time	4th time	5th time
Category 1, 2, 3	Verbal	10m mute	30m mute	1h mute	Contact Admin
Category 4	1h mute	1d mute	1w mute	Contact Admin